Shipping & Returns
Shipping Policy
We currently ship goods to Sanganer, Pratap Nagar, Sitapura Industrial Area, Jagatpura (Jaipur)
Order Details:
Business Days : Monday to Sunday
Order Cut-off Time : 12:00 a.m. (GMT+5:30) India Standard Time (Kolkata)
Handling Time : Same day processing
Transit Time : 0-1 day
Expected Delivery Time : 1-2 days (Expected Delivery Date = Handling time + Transit time + Weekend/Holidays)
In the event of any unexpected delays, we will notify you promptly.
- The minimum order value is Rs 99.
- Shipping cost is Rs 40.00 for orders below Rs 99.
- Free shipping for orders above Rs 99.
Return & Exchange Policy
Fruits and vegetables can be returned under the following condition :-
- The produce is damaged during transit.
- If you are dissatisfied with your order, please
WhatsApp us at 9461646171.
- Items will be replaced the next day.
- Please provide pictures of the damaged product within 24 hours of receiving it, along with your order number via WhatsApp to 9461646171.
Note: We cannot offer refunds or replacements based on taste preferences.
Missing Items
- If any item is missing from your order, it will be sent to you the next day.
Return & Exchange Policy
We offer refunds or exchanges for the following items: Dry Vegetables, Dal & Pulses, Spices, Seeds, Atta/Dalia, and other products.
Refund and Exchange Process:
1. Eligibility:
- Refunds or exchanges are available once the order is processed.
- Complaints must be submitted within 24 hours of receiving the order.
2. Complaint Submission:
- To submit a complaint, contact our customer support via WhatsApp at 9461646171. Provide your order number and details of the issue.
3. Pickup Arrangements:
- We will try to arrange a pickup of the item(s) within 24 hours of receiving the complaint.
4. Refunds:
- Refunds will be processed once the returned item is received and inspected.
- The refund amount will be credited to your original payment method within a specified period.
5. Exchanges:
- Exchanges will be processed once the returned item is received and inspected.
- Replacement items will be sent out as soon as possible after the inspection.